Superior Conveyors Pty Ltd (we, us, our) collects, holds, uses and discloses personal information in connection with our website, conveyor products, workshop and site services, and recruitment. This policy covers customers, supplier and contractor contacts, applicants and other people who deal with us. Personal information is information or an opinion about an identified or reasonably identifiable individual.
We comply with Australian privacy laws that apply to us, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
1. Information we collect
We collect information reasonably necessary for our activities, including names, contact details, business roles, company and site details, order references, billing information and correspondence. Personal information may also appear in photographs, drawings, service reports, signatures, support attachments and portal records. Applications may include work history, qualifications, licences, availability, résumés and referees.
We usually collect information directly through forms, email, telephone, meetings and our work. We also receive information from authorised representatives, employers, recruitment providers and nominated referees where appropriate. General enquiries may be anonymous or use a pseudonym where practicable. Without necessary details, we may be unable to provide a quotation, service or application assessment.
We collect sensitive information only where reasonably necessary, with consent unless otherwise permitted or required by law. Do not upload identity, medical, tax or bank documents through general enquiry forms. Only provide other people’s details when authorised.
2. How we use information
We use information to respond to enquiries, assess specifications, prepare quotations, supply goods, organise deliveries, carry out and document work, manage accounts, and address warranty and support matters. We also use it to protect our systems, investigate complaints and meet legal, insurance and contractual obligations.
Recruitment information is used to assess applications and employment enquiries, contact applicants and undertake appropriately authorised checks. It is handled separately from sales enquiries. Retention for future opportunities must match the purpose explained to you or be separately agreed.
Other uses require appropriate consent or another lawful basis. Visiting our website is not blanket consent.
3. Who we share information with
We limit internal access to authorised people who need the information. Where necessary, we share relevant details with manufacturers, suppliers, subcontractors, technical specialists, site operators and transport providers to arrange or complete work. We also use software, cloud, email, hosting and IT providers, recruitment providers, nominated referees, advisers and insurers. Information may be disclosed to authorities where required or authorised by law.
We limit disclosure to what is needed and require appropriate handling. We do not sell or rent personal information for another organisation’s marketing. Technical photographs or job records are not used for promotion without the necessary permission.
4. Overseas handling
Our cloud systems, hosting, backups, technical support and dealings with overseas suppliers may involve handling personal information outside Australia. Before disclosing information overseas, we consider the recipient, purpose and applicable safeguards. Where required by the Australian Privacy Principles, we take reasonable steps to ensure the recipient does not breach those principles in handling the information.
5. Website and marketing
Our website uses cookies and technical information, such as IP addresses and browser details, to operate pages, maintain sessions, support forms and sign-in, diagnose faults and protect the service. Browser settings can restrict cookies, but this may affect functionality. Any optional analytics, embedded content or tracking is subject to appropriate notice and consent where required. External websites have their own privacy practices.
We send electronic marketing only with consent permitted by law and provide an unsubscribe option. Enquiries, support requests and applications do not automatically subscribe you. Unsubscribe through a message or contact us; requests are actioned within five working days without charge. Necessary service or account communications may continue.
6. Storage and retention
We hold information in electronic systems, email and document records, and paper records where needed. We take reasonable technical and organisational steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No system offers absolute security.
We retain information only while reasonably needed for its purpose or applicable legal, contractual and record-keeping requirements, then take reasonable steps to securely destroy or de-identify it. Retention varies by record type. We assess suspected data breaches and notify affected people and regulators where required by law.
7. Access, correction and complaints
Contact us to request access to your personal information or correction of inaccurate, outdated, incomplete, irrelevant or misleading information. We may verify your identity and consider lawful restrictions and other people’s privacy. Making a request or correcting information is free; any reasonable, legally permitted charge for providing access will be explained beforehand. If we refuse a request, we explain the reasons and complaint options where required.
For privacy complaints, tell us what happened and the outcome you seek. We acknowledge and investigate complaints and aim to respond to requests and complaints within 30 calendar days, explaining any delay.
If you are dissatisfied with our response, or receive none within 30 days, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992. It considers complaints within its jurisdiction.
8. Contact and policy updates
Direct privacy enquiries to the Managing Director using the contact details below. This policy is available free of charge. We update it when our practices or requirements change and publish the revised date. Changes do not themselves authorise an incompatible use of information already collected.
Email: admin@superiorconveyors.com.au — subject: Privacy enquiry
Telephone: 0417 363 878
Post: Superior Conveyors Pty Ltd, 45–47 Centurion Drive, Paget QLD 4740